SHARING INFORMATION

TIW has a policy of openly sharing information. We take pride in providing products with few or no known open issues at time of shipping. However, the simple fact is there is no such thing as completely error free software.

As a client, we believe that you are best served by being kept informed of issues as they arise and their status. We trust that you appreciate the significance of this policy.

The issues that are listed in the support section are those we judge to have the potential of affecting a number of users. Issues that are minor or affect very few users are not listed. We try to maintain a balance between providing useful information and a reasonable amount of detail.

When reviewing issues take time to judge whether they affect your use of the software. Often times the issues will have little or no impact on your operation. TIW releases new versions of software every few months that always contain corrections for those issues which could not be addressed with a field patch. Install these new versions immediately. Stay current!

Take advantage of our Software Maintenance Agreement program. This premium support program ensures that you will automatically receive each new release.