A wide range of support is available 


Consulting and training services are available at your site or via a webinar. Understanding ALERE concepts and how to develop best practices around them will help ensure a successful implementation.

Training groups of employees on specific work flow related to their functions can be a more efficient approach to learning ALERE and how to integrate it into a company when it is done on-site or using blocks of webinar time.

Contact Robert Mohr at 610-258-5161 x 112 to discuss details. Or use the button below to request a follow up.


TIW offers technical support via telephone/Email for a period of one year from date of purchase or until the expiration date of current software maintenance agreement (SMA). The technical support is designed to answer questions regarding how ALERE functions, what features are designed to do, discuss issues, and other detailed technical questions. Explaining accounting and manufacturing processes and disciplines, training, installation, and systems hardware configuration are outside the scope of this support.

9am to 6pm Eastern Time Monday through Friday
Phone: 610-258-5161 x 112 


A series of 15 online training seminars are available for companies with current SMA's. They range in length from 90 minutes to 3 hours. 

The seminars are available on the TIW web site. Access to this library of virtual Technical Training Seminars is free to those companies with current SMA’s. The library is password protected and can be reached on the menu bar under Clients > Training Videos.

Contact Marketing at 610-258-5161 x 105 to receive login credentials.

Web Based Instruction

TIW offers web based instruction. This approach provides a client driven, focused training approach which addresses the specific needs of your organization. At the same time it doubles as process consulting time, which can help to improve your organizational efficiency.

The one-on-one training may also be used to provide employees with recurrent training, which will assist them in making the most of both ALERE’s core and newest features. Alternatively, training may be scheduled as a comprehensive overview to familiarize new additions to your staff with the capabilities of ALERE.

Session require a two hours minimum commitment and may run for a maximum of four hours per day.

Schedule your company’s session by calling Chris at 610-258-5161 x105.


Customizations services are offered by TIW, ranging from report changes to adding major custom functionality. All development work is done in-house.

Services include developing detailed specifications, programming, and follow-up adjustments.

Firm quotes and timetables are provided in advance.

Contact us with questions or requests.


TIW provides a library of videos that are focused on demonstrating a particular function or process in ALERE.

Each video is narrated and kept brief and to the point.

Closed captioning is available as an option when speakers or headphones are not a viable choice.

These are the same videos that are used throughout the HTML Manual. 


ALERE has an online user manual that is installed on every workstation. Clicking on the "?" on an ALERE screen will automatically start the Manual and display the corresponding screen with field level support.

The Manual contents are arranged to match the sequence of ALERE's ribbon menu to make it easy to navigate and find support.

Each process in ALERE has brief step-by-step instructions in bold font. Following the instructions are operating notes, expanding on the instructions and including hints and tips about the process.

Instructional videos are embedded in the Manual that provide brief demonstrations of the specific subject.

The HTML Manual undergoes ongoing review and improvement and updates are periodically made available for downloading on the TIW web site.


As an ALERE client you are entitled to receive email notifications whenever there is essential product activity. This includes a General Patch release, Help Manual updates, new Product versions, etc.

Monthly ALERE eNotes are also published. They include product use tips, discussions of new features, training information, client profiles, etc. 

These services are included with acquisition of ALERE and require only that they be requested using the contact form below or by calling TIW. Any number of individuals at your company are welcome to enroll.