RESOURCES FOR ALERE

A wide range of support is available 

CONSULTING

Consulting and training services are available at your site or via a webinar. Understanding ALERE concepts and how to develop best practices around them will help ensure a successful implementation.

Training groups of employees on specific work flow related to their functions can be a more efficient approach to learning ALERE and how to integrate it into a company when it is done on-site or using blocks of webinar time.

Contact Robert Mohr at 610-258-5161 x 112 to discuss details. Or use the button below to request a follow up.

TECHNICAL SUPPORT

TIW offers technical support via telephone/Email for a period of one year from date of purchase or until the expiration date of current software maintenance agreement (SMA). The technical support is designed to answer questions regarding how ALERE functions, what features are designed to do, discuss issues, and other detailed technical questions. Explaining accounting and manufacturing processes and disciplines, training, installation, and systems hardware configuration are outside the scope of this support.

9am to 6pm Eastern Time Monday through Friday
Phone: 610-258-5161 x 112 
Email: tech@tiwcorp.com


FACTORY TRAINING

Learn how to setup and use the capabilities of ALERE by attending a seminar.

Technical Seminars
These seminars are for the first time user or used as a refresher course to bring you up to speed on the newest features and processes. The courses go through the procedure for installing the software and related utilities, steps you through the implementation sequence, explains how to use the features of these advanced programs, and discusses the underlying concepts of the processes and why they are so important to running and maintaining an ERP system.
 
Accounting - 3 Day - $895         Manufacturing - 2 Day - $595

Development Seminars
This seminar is designed for the advanced user who would like to understand how to use the powerful architecture of TIW to make customizations and add capabilities that are unique to their business. In the course you will learn: how to develop a good modification strategy; how to use the many program hooks; how to modify the menus; how to make report modifications and add new ones; how forms are organized and added and modified them; and how to make use of the many callable functions. 

Development - 3 Day - $1,495 

Schedule

Development - May 11 - 17, 2019, September 26 - 28, 2019

Manufacturing - January 7-8, 2019, April 08-09, 2019, July 22-23, 2019, October 28-29, 2019 
Accounting - January 9-11, 2019, April 10-12, 2019, July 24-26, 2019, October 30 - November 01, 20119
 
Classes are 9am - 5pm

Contact Chris Mohr at 610-258-5161 x 105 to make reservations, or use the button and indicate the date(s) of the classes you would like to attend.

CUSTOMIZATIONS

Customizations services are offered by TIW, ranging from report changes to adding major custom functionality. All development work is done in-house.

Services include developing detailed specifications, programming, and follow-up adjustments.

Firm quotes and timetables are provided in advance.

Contact us with questions or requests.

INSTRUCTIONAL VIDEOS

TIW provides a library of videos that are focused on demonstrating a particular function or process in ALERE.

Each video is narrated and kept brief and to the point.

Closed captioning is available as an option when speakers or headphones are not a viable choice.

These are the same videos that are used throughout the HTML Manual. 

HTML MANUAL

ALERE has an online user manual that is installed on every workstation. Clicking on the "?" on an ALERE screen will automatically start the Manual and display the corresponding screen with field level support.

The Manual contents are arranged to match the sequence of ALERE's ribbon menu to make it easy to navigate and find support.

Each process in ALERE has brief step-by-step instructions in bold font. Following the instructions are operating notes, expanding on the instructions and including hints and tips about the process.

Instructional videos are embedded in the Manual that provide brief demonstrations of the specific subject.

The HTML Manual undergoes ongoing review and improvement and updates are periodically made available for downloading on the TIW web site.

NOTIFICATIONS & ENOTES

As an ALERE client you are entitled to receive email notifications whenever there is essential product activity. This includes a General Patch release, Help Manual updates, new Product versions, etc.

Monthly ALERE eNotes are also published. They include product use tips, discussions of new features, training information, client profiles, etc. 

These services are included with acquisition of ALERE and require only that they be requested using the contact form below or by calling TIW. Any number of individuals at your company are welcome to enroll.